Legal
Privacy Policy
Last updated: 19 October 2026
This policy explains how RELM Bespoke Ltd (“Relm Bespoke”, “we”, “us”) collects and uses personal information when you visit relmbespoke.co.uk, send us an enquiry or work with us on a project.
Who we are
RELM Bespoke Ltd is registered in England & Wales, company number 13990201. Registered office: 50 Southdown Road, London, SW20 8PX. Workshop and showroom: Unit F, Barwell Business Park, Leatherhead Road, Chessington, KT9 2NY.
We are the controller of the personal information described here. For any privacy question or request, email info@relmbespoke.co.uk or call 020 3649 9966.
What information we collect
- Enquiry details you enter in our contact form: name, telephone number, email address, approximate location, project type, stage and timescale, your preferred contact method and any project details you choose to share.
- Project information you send us by email, phone or WhatsApp, such as photos, plans, measurements and your home address for surveys, delivery and installation.
- Business records such as quotes, invoices and payment records if you become a customer.
- Technical information our hosting provider records automatically when you visit the site, such as your IP address, browser type and the pages requested. This is used for security and to keep the site running.
How and why we use it
- To reply to your enquiry, discuss your project and prepare a design and quote — this is a step you ask us to take before entering into a contract.
- To survey, manufacture, deliver and install your furniture and provide aftercare — this is necessary to perform our contract with you.
- To keep accounting and tax records — this is a legal obligation.
- To run and protect our website and business — this is in our legitimate interests.
We do not sell your personal information and we do not use it for automated decision-making. We will only send you marketing if you have asked us to, and you can opt out at any time.
Who we share it with
We share information only with service providers who help us run the business, and only as far as needed:
- Web3Forms, which delivers contact form submissions to our email inbox;
- our website host (Hostinger) and our email provider;
- Google Fonts, which supplies the typefaces on this site; your browser connects to Google to load them;
- Cloudflare, which provides our cookie-free website visitor statistics;
- our accountants, and any subcontractors or suppliers directly involved in your project;
- authorities such as HMRC where the law requires it.
Some of these providers may process data outside the UK. Where that happens, we rely on the safeguards permitted by UK data protection law, such as UK adequacy regulations or standard contractual clauses.
How long we keep it
- Enquiries that do not lead to a project: up to 2 years from our last contact.
- Customer and project records: 6 years after the project is completed, to meet tax and legal requirements.
Cookies
This website does not use cookies. To understand how many people visit the site and which pages are useful, we use Cloudflare Web Analytics, which counts visits without cookies, without storing anything on your device and without identifying or tracking individual visitors. If we add any cookies in future, we will update this policy and ask for your consent where required.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. To make a request, contact us at info@relmbespoke.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.